Terms of Service

1.The Parties

"SIVAR" or "we" refers to IZIVAR TECHNOLOGIES PRIVATE LIMITED (CIN: U62099TN2026PTC194328), with registered office at SF NO 106/2C, ADIANNAMALAI, Adaiyur, Tiruvannamalai, Tiruvannamalai, Tamil Nadu, India – 606604.

"You" or "Guest" refers to any individual accessing SIVAR and making a booking.

"Host" refers to the property owner, manager, or operator listed on SIVAR.

2.Nature of the Platform

SIVAR is an online marketplace that connects Guests with verified accommodation providers near India's temple towns. We are an INTERMEDIARY under the Information Technology Act, 2000.

The accommodation contract is between the Guest and the Host. SIVAR is not a party to the stay agreement and does not own, manage, or control any listed property.

SIVAR's liability is limited to obligations expressly stated in these Terms.

3.Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts under Indian law to use this platform. By creating an account or making a booking, you confirm these conditions are met.

4.Booking and Payment

• SIVAR charges a platform booking fee of 10% of the accommodation cost (plus applicable GST) at the time of reservation. This fee confirms your booking slot with the Host.

• The remaining room balance is payable directly to the Host at check-in, as displayed on the property page.

• Payment is processed by Cashfree Payments (PCI-DSS certified). SIVAR does not store your card or bank details.

• A booking is confirmed only after payment is successfully completed and the Host is notified via our system.

• GST at the applicable rate is charged on the platform booking fee under the Goods and Services Tax Act, 2017.

• Receipts are sent to your registered phone number via WhatsApp or SMS after confirmation.

5.Cancellation and Refund Policy

The following policy applies to the SIVAR platform booking fee (10% of accommodation cost + applicable GST):

• Cancellation 48+ hours before check-in: full refund of the booking fee within 5–7 working days

• Cancellation within 48 hours of check-in: no refund of the booking fee

• No-show (failure to arrive without prior notice): no refund

• Host cancellation: full refund of the booking fee within 5–7 working days

• Refund disputes must be raised within 7 days of the original check-in date by emailing hello@izivar.com

The room balance paid directly to the Host is governed by the Host's own cancellation policy, which is displayed on the property listing page. SIVAR is not responsible for room-balance refunds.

6.Guest Responsibilities

• Arrive at the agreed check-in time or notify the Host in advance via WhatsApp

• Follow the property's published house rules

• Treat the property and its contents with reasonable care — documented damage may be claimed by the Host

• Provide an accurate guest count at the time of booking

• Carry valid government-issued photo ID — Hosts and local law may require it at check-in

• Not use the premises for any unlawful purpose

7.Host Responsibilities

Hosts listed on SIVAR have passed our Verification process and agreed to our Host Standards. Hosts must:

• Honour all confirmed bookings; cancellations must be communicated at least 48 hours in advance

• Maintain the property in the condition represented in photos and descriptions

• Not collect charges from Guests beyond the agreed room rate without prior written disclosure

• Comply with all applicable local laws, including police intimation (Form C) for incoming guests where required

• Maintain a safe, respectful environment — zero tolerance for harassment or discrimination

8.Reviews

• Reviews may only be submitted by Guests who have completed a verified booking at that property

• SIVAR does not edit or remove honest, first-hand reviews

• Fraudulent reviews (incentivised, fabricated, or submitted without a genuine stay) violate these Terms and will be removed

• Hosts may respond to reviews publicly through our platform

9.Prohibited Conduct

You may not use SIVAR to:

• Book accommodation for any illegal purpose

• Harass, threaten, or discriminate against Hosts, other Guests, or SIVAR staff

• Circumvent the booking system — transacting directly with Hosts to avoid the platform fee is prohibited and grounds for account termination

• Submit false, misleading, or fraudulent information

• Reverse-engineer, scrape, or interfere with the platform

• Impersonate any person or entity

10.Intellectual Property

All platform content produced by SIVAR — including brand, design, copy, and photography we commissioned — is owned by IZIVAR TECHNOLOGIES PRIVATE LIMITED and protected under applicable Indian intellectual property law.

Content submitted by Hosts (property photos, descriptions) remains the Host's property. By listing on SIVAR, Hosts grant us a non-exclusive, royalty-free licence to display, reproduce, and promote that content on the platform and in marketing materials.

11.Limitation of Liability

To the maximum extent permitted by Indian law, SIVAR's aggregate liability to you for any claim arising out of or related to these Terms or your use of the platform is limited to the platform booking fee paid in the relevant transaction.

SIVAR is not liable for:

• The quality, condition, or safety of any Host property beyond our Verification standards

• Loss, theft, injury, or damage occurring during your stay

• Acts or omissions of Hosts, other Guests, or third parties

• Force majeure events including natural disasters, strikes, or government orders

• Indirect, consequential, or punitive damages of any kind

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

12.Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be resolved as follows:

• Step 1 — Grievance: Raise a complaint with our Grievance Officer (contact below). We will acknowledge within 24 hours and aim to resolve within 15 working days.

• Step 2 — Consumer Forum: If unresolved, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

• Step 3 — Arbitration: Either party may opt for arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Tamil Nadu, India.

Jurisdiction for court proceedings shall vest exclusively in the courts of Tamil Nadu, India.

13.Grievance Officer

Pursuant to the Consumer Protection Act, 2019 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Name: Sathish Vasu

Email: grievance@izivar.com

Address: SF NO 106/2C, ADIANNAMALAI, Adaiyur, Tiruvannamalai, Tiruvannamalai, Tamil Nadu, India – 606604

Acknowledgement within 24 hours. Resolution within 15 working days.

14.Changes to These Terms

We will notify you of material changes to these Terms via in-app notice or your registered email at least 30 days before the change takes effect. Continued use of the platform after the effective date constitutes your acceptance of the revised Terms.

15.Contact

IZIVAR TECHNOLOGIES PRIVATE LIMITED

SF NO 106/2C, ADIANNAMALAI, Adaiyur, Tiruvannamalai, Tiruvannamalai, Tamil Nadu, India – 606604

Email: hello@izivar.com

Website: https://izivar.com